My letterbox

See our recommendations for a suitable and compliant letterbox to receive your mail in time and in perfect condition.

Location

Here’s everything you need to know about letterbox location:

  • Your letterbox should be placed as close as possible to the public highway
  • Access should be clear, easy and free of danger

If you live in a building at the corner of two streets:

  • The letterbox should be located in front of the building, not on the side, to avoid confusion with neighbouring buildings.

Dimensions

Here’s everything you need to know about letterbox dimensions: 

  • Your box should be large enough and appropriate to the amount of mail you receive.
  • The minimum recommended dimensions for your letterbox are: 35 x 26 x 10 cm (EU DIN EN 13724 standard).
  • It should also be able to accept several types of deliveries: small envelopes, large envelopes and small parcels.

Only letters and parcels without tracking and which do not require a signature on receipt may be placed directly in your letterbox.

Opening

Here’s everything you need to know about the opening of your letterbox:

  • Your box should have an opening of minimum 25 cm wide x 3 cm high.

Height

Here’s everything you need to know about the height of your letterbox:

  • Write the names of all the inhabitants on the letterbox: these names should be clearly visible.

Labelling

Here’s everything you need to know about letterbox labelling:

  • Write the names of all the inhabitants on the letterbox: these names should be clearly visible.

Did you know?

If you receive a lot of parcels, you can use a parcel box! 

Have you already discovered PackUp 24/24?

Are your parcels often too big to fit in your letterbox? 

PackUp 24/24

  • Try our PackUp 24/24 solution – it’s free!
  • Your packages will be waiting for you safely.
  • PackUp 24/24 works for packages up to 750 x 440 x 610 mm and up to 30kg.

Find our postal files

Download the documents you may need. Prices, shipping procedures, order forms, restrictions, and more.

Post Offices

Find your closest Post Office.